Every current and past senior executive at Amazon will say their leadership principles are behind every groundbreaking...
Chasing Perfection — Use Metrics to Build a Culture of Accountability, Customer Obsession and Excellence
We are going to relentlessly chase perfection, knowing full well we will not catch it, because nothing is perfect. But...
Blue Prism — Transform NOW Podcast
In our latest podcast, Brad Hairston talks with John Rossman, who discusses his learnings at Amazon, and what teams...
2022 Kick-off — The Secrets to Achieve Stretch Goals from Bezos, the GOAT and Yoda
Happy new year! The start of the new year presents an opportunity to reflect on the past year and set significant...
Define the Future and Build Clarity — The Working Backward Future Press Release
When it comes to innovation, there is rarely a straight line from “A” to “B”. Why is that? In general, we usually...
Let’s Get Real — What is Digital Transformation???
It’s late 2021, and most companies are still chasing their “digital transformation”? When did this start? Will it ever...
Agents of Innovation Podcast with David Knies
Every company now needs to have an Amazon Strategy. Whether you’re selling on Amazon, using their services, or selling...
Beautifully, Wonderfully Dissatisfied — Breakdown of the Customer-Centricity Principle of “Trust Customer Feedback”
Imagine a conversation at the typical online retailer. This conversation is typical of any business — not just retail....
The Partnering Leadership Podcast with Mahan Tavakoli
One of my favorite conversations with a great advisor, Mahan Tavakoli