One of my favorite conversations ever. The Invent Like an Owner Podcast is a recent endeavor by Dave Schappell to capture the early history of Amazon by the people who created so many of the great experiences, technology and strategies we take for granted today. ...
The Winchester Mystery House, located in San Jose, was built by the widow of firearm company founder William Winchester. Although it had approximately 160 rooms, it was missing something critical — a plan. The house was built without an architect; the widow Winchester...
What’s your plan for building customer centricity? If your goal, perhaps role role, is to lead and influence others to build an organization that is “customer centric”, how might you do that? There are options & choices and many schools of thought, but here’s an...
How can we become “customer centric” when we don’t have a shared understanding of what we are trying to accomplish? In edition of The Amazon Way Newsletter, I discuss how to start defining what customer centricity means to you and your organization.
