Imagine a conversation at the typical online retailer. This conversation is typical of any business โ not just retail....
The End of Artificial Artificial Intelligence — Prepare for a Future of Machine Learning
Intelligence is the ability to adapt to change. โStephen Hawkings In 2005, Amazon released the Mechanical Turk, a tool...
Moving Forward to Get Back to Day 1
Pain is temporary. Quitting lasts forever. โLance Armstrong I am a cycling fan. My wife and I became fans of Lance...
What’s the Right Platform Strategy for Your Business???
Many think that โbeing a platform businessโ is beyond their business, beyond their capabilities, beyond this quarterโs...
The Nine Easy Steps (and One Lie) to Avoid Disruption
The species that survives is the one that is able best to adaptย and adjust to the changing environment in which it...
Strike Three? Lessons from Launching the Amazon Marketplace
In 2002, Amazon launched the marketplace business. Today, that business accounts for well over 50% of all orders at...
The Digital Leader Newsletter: How to ACTUALLY Become Customer-Centric
A Superset of Principles to Accelerate Your Strategy How can we attain a goal or a trait if we canโt define it? How do...
The Digital Leader Newsletter: Insights From Peter Thiel’s “Zero to One”
Based off a series of lectures Peter Thiel gave at his alma mater Stanford University in 2012, this book delivers to...
The Digital Leader Newsletter: One -Way or Two-Way Door?
One of the advantages small organizations have over large enterprises is the speed at which they can make decisions....