In 2002, Amazon launched the marketplace business. Today, that business accounts for well over 50% of all orders at...
The Digital Leader Newsletter: How to ACTUALLY Become Customer-Centric
A Superset of Principles to Accelerate Your Strategy How can we attain a goal or a trait if we canโt define it? How do...
The Digital Leader Newsletter: One -Way or Two-Way Door?
One of the advantages small organizations have over large enterprises is the speed at which they can make decisions....
Innovate by Reducing Friction — The Relentless Pursuit of the Effortless Experience
What is innovation?ย ย Does every company need to pursue it?ย ย Our minds, fed by media, likely think of innovation as...
The Amazon Way Newsletter — Getting Started On Customer Centricity
How can we become โcustomer centricโ when we donโt have a shared understanding of what we are trying to accomplish?...
Developing Your Principles Of Leadership
[The following is adapted from The Amazon Way] โOperate by principles that are so clearly laid out that their logic...
Think Like Amazon — 123 Verified Customer Reviews; Here Are My Favorites
Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader was released just over a year ago. The book, as of...
Mind-opening Business Books Of 2019 — Think Like Amazon
https://www.forbes.com/sites/stevedenning/2019/12/15/mind-opening-business-books-of-2019/?sh=40109c296d1c
Think Like Amazon — Are You Willing to Be Misunderstood
It's funny how different ideas from Think Like Amazon strike a chord with different readers.ย I got a request to share...